Skills & Expertise

Strategic product leader with a proven track record of driving successful product initiatives and leading high-performing teams.

Experience Highlights

Senior Product Operations Manager

Applied Systems

Insurance technology platform

Nov 2025 - Present
  • Led milestone planning transformation, shifting from engineering-focused deliverables to customer value milestones for board-level roadmap communication, improving strategic alignment across product and engineering teams.
  • Launched Ideas platform, featuring customer voting, case-to-idea conversion, and cross-functional moderation workflows.
  • Implemented Pendo governance framework across applications, including session replay rollout strategy, digital adoption training programs, and analytics standardization for 100,000+ users.
  • Built voice of customer program connecting support escalations, customer feedback, and product prioritization through systematic idea management and stakeholder engagement processes.

Product Operations Manager

Redox

Health data interoperability startup

Dec 2022 - Sep 2025
  • Led the annual product planning process, collaborating with product, engineering, and executive leadership to define strategic priorities, align roadmaps, and establish OKRs.
  • Developed and implemented a standardized GTM framework, coordinating cross-functional teams to ensure launch readiness and successful launch for multiple key product releases each quarter.
  • Built and managed a centralized voice of the customer program, synthesizing feedback from commercial teams into actionable insights that directly informed roadmap prioritization and product improvements.

Agile Coach

Redox

Health data interoperability startup

Apr 2020 - Dec 2022
  • Coached and mentored 3 engineering teams on agile principles, facilitating core events to improve delivery, resulting in enhanced planning accuracy, predictable delivery cadence, and stronger continuous improvement cycles.
  • Developed and implemented a framework for tracking key developer productivity and flow metrics, providing actionable insights for teams and leadership.
  • Facilitated blameless post-mortems for customer-impact incidents, driving root cause analysis and process improvements.

Scrum Master

Sentara Healthcare

Integrated health system · Virginia

Aug 2019 - Apr 2020
  • Coached two engineering teams on agile & SAFe practices, promoting self-organization and continuous improvement while developing critical patient experience features for a new mobile application.

Associate Software Engineer

JPMorgan Chase & Co.

Global financial services

Mar 2016 - Aug 2019
  • Developed and debugged code for specific skills and functionalities within the Amelia conversational AI platform, supporting the team's efforts in building an advanced cognitive agent to automate support tasks.

System Administrator

Egon Zehnder

Global executive search firm

Dec 2013 - Mar 2016
  • Responsible for overseeing all IT services for the New York and Washington DC offices.

Technical Operations

JP Morgan Chase

Global financial services

Oct 2010 - Dec 2013
  • Technical operations role supporting various IT infrastructure and systems.

Product Strategy

Product Vision Roadmapping GTM Strategy Market Analysis Competitive Analysis Customer Research OKRs & KPIs

Agile & Process

Agile Coaching Scrum Kanban SAFe LeSS Sprint Planning Retrospectives

Tools & Technologies

Jira Confluence Airtable Looker SQL Figma Miro

Leadership

Team Leadership Stakeholder Management Cross-functional Collaboration Mentoring Conflict Resolution Public Speaking